Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (508) 746-4670 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Product Returns

Product returns must be made within 15 days after the delivery date. The product must be packed in the original, undamaged, and complete packaging. Previously installed products or special orders CANNOT be returned under any circumstance. All accessories, instruction books, and warranty information must be returned with the product.

Product that does not meet the above criteria, or product that has been used, may not be accepted as a return. Products may be subject to a re-stocking fees, pick up fees, or additional delivery fees.

Kahians reserves the right to decline an exchange or return of any product after the 15 day period.

Refunds for products being returned will be issued AFTER the product is received back at Kahians. Products that do not fit will be subject to additional restocking, delivery/pick up, or return fees.